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We adhere to all rules and regulations a set out by the distance selling act.
So far we have had a 99.9% success rate in fulfilling orders.
All orders are dispatched within 24 hours of payment being received.
During the week, orders made before 5:00pm will be dispatched the same day.
On Saturday, any orders made before 12:00 am will be dispatched the same day.
In order to provide a high quality service the gift wrapping & personal message service can requires up to extra 4 working days to complete. Please factor this in to your purchasing decision.
In the rare event of a return, the gift wrapping service is non-refundable.
Returns and exchanges are accepted within 14 days.
If you have any queries regarding your order please make contact via your account using your login details or contact us to make a return via Facebook or email.In the rare case of a return, we advise you to return the goods back to us using a tracked delivery service.If we have made an error with your order, we will also credit your bank account with the price it cost to send the goods back to us.